Return Policy

EFFECTIVE DATE: Revised 01-01-19

(Unless otherwise required by regulation or law)

This return policy is subject to change without notice.


Aurobindo Pharma USA requires that all returns to be authorized and accompanied by a Qualanex Return Authorization. All returns are subject to prior Aurobindo Pharma USA approval.

  • Aurobindo Pharma USA will only accept returns from customers who have purchased the products directly from Aurobindo Pharma USA.
  • Authorized returns include 65862, 13107, and 59651 labeler codes.
  • Products with less than six (6) months remaining shelf life that are not more than twelve (12) months past expiration date.
  • Products received in error or damaged in shipping (accompanied by signed bill of lading noting damage) if reported to Aurobindo commercial accounts services department within forty-eight (48) hours of receipt and returned within thirty (30) days.
  • Concealed damage claims made within ten (10) days of receipt
  • Products sold on a non-returnable basis such as short-dated products or products sold on a close-out basis.
  • Returns of excess inventory resulting from inadequate customer inventory controls
  • Products with lot number or expiration date missing, covered, removed or unreadable.
  • Products damaged while in the customer’s possession at warehouse or store level.
  • Products returned without approved authorization.
  • Products provided free of charge as a promotional incentive.
  • Private label products.
  • Products damaged or deteriorated due to conditions beyond manufacturer control, such as improper storage or handling (heat, stored under improper conditions or exposed to fire, smoke or water).
  • Product not in sealed original container.
  • Products which are more than twelve (12) months past the expiration date.
  • Products that have been discontinued for more than one (1) year.
  • Product involved in distressed, sacrifice, fire or bankruptcy sale.
  • Returns received in excess of sixty (60) days from date of Return Authorization.
  • Products received with concealed damages not reported within ten (10) days.

Step 1: Requesting a Return

  1. Contact Aurobindo Pharma Commercial Accounts Services Division within five (5) business days of receipt for non- controlled products and forty-eight (48) hours for controlled products in writing to
  2. Please include:
    1. Original Purchase Order
    2. National Drug Code (NDC)
    3. Quantity affected
    4. Lot number of the product involved
    5. Brief explanation of the incident
    6. Photo evidence (if available)

Step 2: Returning Merchandise

A Returns Representative will issue a Returns Goods Authorization (RGA) number and provide additional details/documents necessary to return the product to Aurobindo Pharma USA, Inc.

Step 1: Requesting a Return

  1. The most efficient way to obtain your return authorization is by visiting Qualanex’s RA website at
  2. Email your debit memo to Be sure to include:
    1. Account Name, Address and DEA Number
    2. Wholesaler Name, Address and DEA Number
    3. Name of item(s), NDC #(s), Quantity, Lot Number(s) and Expiration Date(s)
    4. Reason for Return
    5. Debit Memo Number
    6. Requested Return Value
  3. Fax your debit memo to Qualanex at (847) 775-7258

For any questions please contact Qualanex Customer Service at (800) 505-9291

Step 2: Returning Merchandise

  1. a) Upon receipt of return authorization, actual returns are to be forwarded to the processing facility at the following location.  Please include the RA inside the box and the return label on the outside of the box.

C/O Qualanex LLC
1410 Harris Road
Libertyville, IL 60048

  1. All returned controlled drugs should be packaged and shipped separately. Do not mark shipping carton with actual product content. A DEA 222 Form is required for returning Schedule II drugs. This Form must be obtained prior to returning the product.
  • Transportation and insurance charges on all returned merchandise are the responsibility of the customer except when due to an error on the part of Aurobindo Pharma USA, as determined by Aurobindo Pharma USA.
  • Merchandise cannot be sent via US mail. It must be traceable in the event a package is lost in transit.
  • Credits will be issued based upon the lowest invoice price over the last twenty-four (24) months or the current selling price, whichever is lower.
  • All returns will be in the form of an account credit memo, no cash returns.
  • The shipping carton must show the Return Authorization Number or a UPS call tag; and be marked “Returns”.
  • Aurobindo Pharma USA representatives are prohibited from picking up or transporting products for return.
  • Aurobindo Pharma USA reserves the right to destroy, without recourse, all unauthorized merchandise returned.
  • No deductions from any invoice can be made. Credit memos will be issued.
  • No shelf-stock adjustment will be given for returned goods.

Contact Information

For additional information, or for any questions and concerns, please contact Aurobindo USA’s Commercial Accounts Services division.

Commercial Accounts Services

Tel: (866) 850-2876, Option 1
Fax: (732) 355-9449